If you have a question, complaint or comment, we would be happy to help! Below you can find a list of the most frequently asked questions. If you can’t find your answer here please reach out to us at hello@moomu.com

Where can I buy MOOMU products?
Our online store www.moomu.com is the only place in the world where you can buy original, genuine and authentic MOOMU products. 

If I buy something online, I cannot judge the quality of the product. Where can I see the MOOMU changing mat and cover? 
Our online store is the only place where you can buy MOOMU products and we trust that you will love them. But we understand that you only want the best for your child. That’s why we make it very easy for you to return your product if you don't like it. No questions asked. If you wish to see the mat you can always visit us in Bussum, the Netherlands. Just shoot us an email: hello@moomu.com

Does MOOMU deliver worldwide?
Absolutely. We ship all over the world!

What is your return policy?
MOOMU will happily accept returns and exchanges of all your items within 14 days from the date you received your products. The item/s must be in original condition, in their original packaging and with all tags still in place. Item/s must not have been used in any way. Unfortunately, we cannot accept any returns that do not meet these requirements.

How do I request a return? 
Please see our page Shipping & Return.

What if the item I receive is damaged or faulty?
We work hard to ensure all items sold are of the highest quality. All products and shipments are checked before they leave us. However if you have a concern with a faulty or damaged item, please email us at hello@moomu.com so we can urgently review the matter for you! If there is a problem you can send the product back and we will refund your initial shipping charges. You can either receive a new item or a full refund.

Will I have to pay any duties and/or taxes on top of my order?
There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards.

We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by us. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more!

When will my order arrive? 
We generally deliver all orders within:

3-7 working days in the Netherlands
7-14 days in the rest of Europe
14-21 days in the rest of the World.

How can I track my order?
When your order is shipped we send you an email containing a tracking number. If you did not receive this email, please email hello@moomu.com. Don’t forget to mention your order number from the website!

What payment methods does MOOMU accept?
Currently we accept Credit Card Payments, IDEAL, Banktransfers (SEPA) and PayPal. If you would like to arrange payment via another method, we are happy to try and assist your request. Please contact us directly at hello@moomu.com to see what we can do for you. 

Is it safe to purchase from your online store?
Absolutely! MOOMU is a Netherlands based company. We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned with placing your order, please contact hello@ moomu.com and we will arrange an order via email or phone for you.

Can I place the MOOMU changing mat everywhere? 
No. The MOOMU mat should be used only on stable surfaces that are wide enough. Also check that MOOMU mat and the surface it is used on provide enough resistance to sliding and slipping of the mat. Please use the provided antislip stickers if necessary. While we're on the subject, please make sure never to leave a baby unattended on any type of elevated surface - this includes changing tables and sofas.

Are MOOMU materials safe for my baby?
The MOOMU changing mat is 100% non toxic. Latex free, PVC free, BPA free, Phthate free and Formamide free. Our covers are made from 70% bamboo and 30% organic cotton. Both free of harsh chemicals, fertilizers and pesticides that could irritate your baby’s skin. It also happens to be unbleached, untreated, and unbelievably soft. So the MOOMU materials are completely safe for your baby and for Mother Earth.

Can I wash the MOOMU covers? 
Yes, all MOOMU covers are machine washable at 30 degrees Celsius. The fabric will be even more beautiful after a couple of washes. Wash with similar colors. We recommend using a detergent without bleach. For the durability of your product and environmental reasons we recommend you do not tumble dry. 

How do I care for the cover?
The cover is made of 70% bamboo and 30% organic cotton. Like every single part of the MOOMU changing mat, the cover has been rigorously tested and proven free from harmful substances. As opposed to synthetic fibers, all natural fibers shrink a bit when washed the first time. Thanks to special finishing and pre-washing procedures we have taken, we have reduced the shrinkage to about 2.5-3%. This shrinkage has been taken into account when cutting and sewing the pieces for the cover. However, should the cover be washed in too hot water or tumble-dried there is a risk of compromising the fit as the shrinkage then might exceed 3%. 

Can I buy a replacement for the cover?
Of course! In fact we recommend you have 2 or more covers, in case of little accidents ;) This allows you to continue using the MOOMU changing mat while washing.

What are the advantages of using bamboo?

Eco Print
Bamboo is a powerhouse when it comes to protecting the planet’s resources. Maturing in only two years, it doesn’t require fertilizer or pesticides to grow quickly and strongly. The bamboo used in clothing is produced in an eco-friendly closed-loop process with at least Oeko-Tex 100 certification.

Built in Temperature Control
In textile form bamboo retains many of the properties it has a plant. Bamboo is highly water absorbent, able to take up to three times its weight in water. In bamboo fabric, this translates to an excellent wicking ability that will pull moisture away from the skin so that it can evaporate. This makes it great for both hot and cool climates, bamboo offers built-in temperature control. It traps warm air in its cross-sectional fibers to keep you warm in the winter, while its breathable nature and wicking properties keep moisture at bay for greater comfort in hot times.

Bamboo covers has a luxuriously soft fabric that is naturally hypoallergenic, moisture- absorbent and quick drying. The fiber is naturally smooth and round without chemical treatment, meaning that there are no sharp spurs to irritate the skin.

Antibacterial & Odorless 
Bamboo also has many antibacterial qualities, which bamboo fabric is able to retain, even through multiple washings. Bamboo exhibits up to a 99.8% antibacterial rate.This helps to reduce bacteria that thrive in clothing, swaddles or covers and cause unpleasant odors. It can also kill odor causing bacteria that live on human skin, making the baby and the cover smell sweet.

Bamboo can look and feel like silk or very soft cotton.

How sustainable are your products?
The durability and longevity of the MOOMU changing mat versus other changing mats is very beneficial to the environment. Wear and Tear analysis of other changing mats have shown that parents find themselves buying new mats for every new baby, or worse still, after a period of 12 to 18 months of using a changing mat. This is detrimental to the idea of sustainability and being frugal with our planets' resources. You will find the MOOMU changing mat can go far longer and handle many more children and diaper changes. 

Unfortunalty all products have an end-date. It's important that we recycle them whenever possible, so that precious raw materials do not go to waste.